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Customer Service Hours
Monday-Friday 9:00a.m-6:00pm EST
Saturday 9:00-4:00 p.m EST
Free Shipping & Free Returns on all orders over $30
Purchase anything on our site and spend over $30, and receive free First Class Mail shipping (with tracking when available). We hope you love your order, but we understand that sometimes getting a ring size correctly online can be challenging, or the item may not be what you were expecting. For orders over $30, we offer a pre-paid return label to send back your item at no cost to you. For returns, the item must be in new, unworn condition, and contain original packaging. For exchanges, just send the item back with a copy of your invoice, and write the size you’d like to exchange it for. Email us at [email protected] to request your prepaid label. Please include your name and your order number, and we’ll email your label within 48 hours. (If your item was personalized, please see Return Policy)
*Free shipping & Free returns are for domestic orders only; international orders are not eligible.
|Service||Estimated Delivery Time||Cost|
|First Class Mail (Free over $30)||5-7 business days||$2.95|
|Priority Mail||3-4 days||Approximately $6.00|
|UPS Ground||1-5 business days||Varies*|
|UPS 2nd Day Air||2 business days||Varies*|
|UPS Next Day Air||1 business days||Varies*|
*UPS charges are based on location. Enter your complete address with zip code in the shipping information at checkout for all shipping options and prices. (You can do this easily before committing to the order). Or call/text us at 484-264-6953 for a shipping quote, or email us at [email protected]
UPS 2nd Day Air, your package will be delivered in 2 business days. To ensure your item will arrive on time, please contact us if you are ordering after 2pm EST and have personalization on your item. Please be aware that items shipping on a Friday, with either UPS 2nd day air, or UPS next day air, will not be delivered on the weekend. UPS only considers business days as delivery days. If you would like something overnight or 2nd day air for a Saturday delivery, please call us for a price quote.
Please keep in mind that UPS 2nd day and Next day are guaranteed except in the event of weather related instances or other situations out of their control. Shipping refunds will not be provided if the UPS delivery is late because of weather or other "Acts of God" beyond their control. Here is their policy from their website. Interruption of Service
UPS shall not be liable for any interruption of delivery service due to a cause beyond its control, including but not limited to, the absence of a person or the refusal of such person of accepting the delivery of the shipment, demure due to the consignee, force majure, action of the public authorities con real or apparent authority over the facilities, action or omissions of the public customs authorities or the like, riots, strikes, or other labor disputes, public disturbances, factors that disrupts the air and ground transportation systems such as weather conditions and natural disasters, and an act of God.
UPS Next Day Air: In stock items are shipped out same day, with next day delivery. The delivery date is guaranteed, with up to date tracking available. If you would like something overnight or 2nd day air for a Saturday delivery, please call us for a price quote.
Currently, we ship to the following countries:
Your international order will be shipped via USPS FIrst Class International Mail, which takes about 6-21 business days.Up to date tracking is not always available. International shipping cost is approximately $7 based on your location. United Kingdom customers, Please be aware you may be charged import tax on your items upon delivery.
We hope you love your new jewelry. But sometimes ordering online can be tricky. Wrong size? Not what you expected? Let’s fix that for you right away.
3 Options for your return/exchange:
To get started with your return or exchange, please visit this page and fill out the form.
We’ll contact you with further return instructions within 24 hours.
Items must be returned in new, unworn condition to be eligible for return or exchange. Items must be returned within 30 days of receipt. International orders do not qualify for free return labels, or free shipping on exchanges. Earrings, jewelry cleaner, ring snuggies, velvet boxes, polishing cloths, clearance items and certain personalized items are not eligible for return or store credit. Questions? Contact us
*Certain items are clearly marked in description as not eligible for return or exchange. These include (but are not limited to), rings custom set with stones, certain laser engraved rings, clearance items, etc.
Questions? Contact us at [email protected]